Customer Journey Analysis
Customers are vital to any business. How well are you treating yours? By mapping the customer journey, we analyse how the customer’s perception of your services. Many organizations have a tight grip and good control of their internal processes, but outside your business the customer often goes unnoticed and not accounted for when you work on your improvement project. A customer journey map will help you identify touchpoints and even moments of truth that can make or break a business relationship. By identifying these points you can design, prioritize and implement measures to improve your customer experience, improving your business and moving the bottom line in the right direction.