Posts tagged Operations
Business Process Management

Business process management (BPM) is a systematic approach to making an organization's workflow more effective, more efficient and more capable of adapting to an ever-changing environment. Everybody can do business process management, you don't need a heavy investment in automation tools, just start with us at the beginning and take it from there. Stepwise implementations result in lower automation costs and improved agility. Let's talk about how we can get you started.

Performance Management

Performance management is an ongoing process of communication between a supervisor and an employee that occurs throughout the year, in support of accomplishing the strategic objectives of the organization. The communication process includes clarifying expectations, setting objectives, identifying goals, providing feedback, and reviewing results. Implementing performance management can be complex, we can help you implement systems and improve performance with out getting lost in the details. Let's talk.

IT Service Managment

IT Service Management is a general term that describes a strategic approach for designing, delivering, managing and improving the way information technology (IT) is used within an organization. The goal of every IT Service Management framework is to ensure that the right processes, people and technology are in place so that the organization can meet its business goals. We are experienced in ITSM and can help you navigate the complex economy of frameworks, standards and buzzwords helping you home in on the real business value of ITSM.


Lean has taken the world by storm, and by good reason. A lean organization understands customer value and focuses its key processes to continuously increase it. The way the organization does this is by optimizing value streams across the organization eliminating un-neccesary work and waste, reducing cycle and response times while maximizing the value and quality of the service or product delivered.

Our approach to lean transformation helps you move your business from an old way of thinking to lean thinking. Our holistic approach involves working with people and culture, value streams and processes as well as technology, information and systems.

You don’t need to transform your entire business at once, we can help you implement lean in a step wise manner, where we celebrate the progress you have made and use that as a driving force for further improvements. Please contact us for more information, we are always looking for ambitions businesses to work with.

We’ve made an informational poster describing how we implement lean daily huddles, the meeting where the team shares progress, discusses what to do next and charts its improvement effort. You can download it below.